Returns & Refunds

One of the fundamental goals of Atlas Records is to ensure that none of our customers are ever stuck with a record they don't want. We've all been there - the record isn't quite as described, the sleeve has got a small imperfection you didn't notice or you simply changed your mind. The problem? Returning it costs more than the record itself and frankly is more hassle than it's worth. 

Not with us. 

 

UK Returns

If you're a UK customer all you need to do is send an email to returns@atlasrecords.co.uk or contact us to let us know you'd like to return your item(s). Please include the following information:

  • Order Number
  • Items you'd like to return (if not the whole order)
  • Reason for return
  • Preference for return/replacement

Once your return has been approved we'll email you a free returns label. Just stick it to the front of the mailer and pop it into the closest post office (always obtain proof of postage and use the original packaging where possible) and you'll have all of your money back within 24 hours of receipt. 

Easy

 

International Returns

We would love to offer free returns internationally, but the logistics of offering this makes it too difficult at the moment.

Instead, we offer a 30-day "no-quibble" money back guarantee. Just get in touch by emailing returns@atlasrecords.co.uk or by using our contact us page to let us know that you're returning your item(s) and you'll have your money back (including the postage you paid on the original order) within 24 hours of receipt. 

Please also include the following information:

  • Order Number
  • Items you'd like to return (if not the whole order)
  • Reason for return
  • Preference for return/replacement

 

On the rare occasion we've made a mistake, you will never end up out of pocket. Get in touch if you think this is the case.